Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange. We do understand that things happen so if you need longer just let us know.

To be eligible for a return:

  • Your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging.
  • Please include your invoice and write the reason for your return on it.

How to Start a Return or Exchange:

  1. Simply send us an email at shop.wheremygirlsatboutique.com and we will get back to you as soon as possible.

  2. Once your return is approved, we’ll send you instructions on where to send the item. Please note, returns need to be sent to this address:

    92 Hudson Branch Drive,
    Austin, Arkansas 72007

Who Covers Shipping?

  • Return shipping: Customers pay for return shipping.
  • Exchange shipping: If you’re exchanging an item, we’ll cover the shipping costs for sending out the new item.

Refunds

  • Refunds can be given as store credit or back to your original payment method. We leave this up to you.

Damages or Wrong Item Received? If your item is damaged, defective, or incorrect, contact us right away at shop@wheremygirlsatboutique.com, and we’ll fix it! We care about our customers and want you to be satisfied with your purchase.

Non-Returnable Items

  • Swimsuits and jewelry cannot be returned.
  • Sale items and gift cards are also non-returnable.

Exchanges Want a different size or color? No problem! Simply request an exchange via our email once approved, you can place a new order for the item you want. We’ll make sure the process is smooth!

Refund Timeline We’ll notify you once we’ve received and inspected your return. If approved, store credit will be issued. If you don’t hear from us within 15 business days, feel free to reach out at shop@wheremygirlsatboutique.com.